Terms and Conditions

These terms apply to your use of the Jall Technologies website and client portal (together, the “Site”). By using the Site you agree to them. If you do not agree, please do not use the Site.

The Site is operated by Jall Technologies (“we”, “us”, “our”), a software development company based in Cape Town, South Africa. You can reach us at [email protected].

The Site provides information about our company, services and products, lets you contact us or apply for a role, and gives our clients access to a portal where they can follow their project.

It does not itself provide the software products we describe (such as JourneyBook, Capeverse, Voices of Africa, Blom and others). Those are separate products with their own terms where applicable. Information on the Site is general and is not professional advice.

Software development and other services we provide to a client are governed by the written agreement signed for that engagement. If that agreement and these terms conflict, the signed agreement takes priority.

If you have a client portal account, you agree to:

• give accurate information and keep it up to date;
• keep your password confidential and not share your account;
• tell us promptly if you think someone else has accessed your account.

You are responsible for activity on your account. We may suspend or close an account that is used in breach of these terms or that puts the Site or other users at risk.

The client portal shows a progress percentage, a summary of work completed and outstanding, and an estimated completion date. Some of this is produced with the help of AI by comparing the agreed scope of work with the work delivered so far, and the completion date is calculated from the pace of work to date.

This information is provided to keep you informed. It is an estimate, it may contain errors, and it changes as work progresses. It does not amend your contract with us and is not a commitment to deliver by a particular date. Delivery dates and acceptance are governed by your signed agreement. If something in the portal looks wrong, tell us and we will correct it.

You agree not to:

• use the Site for any unlawful purpose;
• attempt to gain unauthorized access to our systems, other accounts or data;
• submit false, misleading or spam content through our forms;
• upload malicious code or interfere with the normal operation of the Site;
• scrape, harvest or bulk-collect data from the Site without our written permission.

The content of the Site, including text, graphics, logos and the Jall Technologies brand, is owned by or licensed to us and protected by intellectual property laws. You may view and share it for your own information, but you may not reproduce, distribute or create derivative works from it for commercial purposes without our written consent.

Ownership of work we produce for a client is set out in the signed agreement for that engagement, not in these terms.

Information you submit through our forms or the client portal, such as messages, resumes, project documents and reviews, remains yours. You give us permission to use it for the purpose you sent it for, as described in our Privacy Policy. Please do not send us anything you do not have the right to share.

If you submit a review through one of our review links, you confirm that it describes your own genuine experience as our client and that you have the right to share what it says. You give us permission to publish it on the Site, with the name, role, company and country you provide, and to show it translated into other languages, with translations clearly marked.

Reviews are checked automatically before publication. We do not publish reviews containing offensive or hateful language, threats, other people’s personal details, confidential information, advertising or content unrelated to working with us, and we may remove a published review later for the same reasons. We do not remove or hold back reviews because they are negative. You can ask us to correct or remove your review at any time by emailing [email protected].

The Site may link to websites and use services that we do not control, such as sign-in with Google or Apple. We are not responsible for their content or practices, and your use of them is subject to their own terms.

We work to keep the Site accurate and available, but we provide it “as is” and “as available”. To the extent the law allows, we give no warranties, express or implied, that the Site will be uninterrupted, error-free or free of harmful components, or that its content is complete or current.

To the maximum extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of the Site.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, for death or personal injury caused by negligence, or under consumer protection laws that apply to you.

If you use the Site as a consumer, you may have rights under the consumer protection laws of your country, such as the Consumer Protection Act in South Africa or consumer law in the European Union and United Kingdom. These terms apply in addition to those rights and do not take away any that cannot be waived.

We want the Site to be usable by everyone and design it with accessibility in mind, including keyboard navigation, readable contrast and support for reduced motion. If you have difficulty using any part of it, email [email protected] and we will help and work to fix the problem.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over disputes about them. If you are a consumer living in another country, this does not deprive you of the protection of mandatory laws of that country or of your right to bring a claim in its courts.

We would rather resolve a problem directly. Please contact us first so we can try to put it right.

We may update these terms from time to time. The date at the top shows when they were last revised, and the revised terms apply from that date. If a change materially affects client portal users, we will let them know.

Questions about these terms can be sent to [email protected] or through our contact form.