Privacy Policy

Jall Technologies (“we”, “us”, “our”) is a software development company based in Cape Town, South Africa. We are the party responsible for the personal information described here (the “responsible party” under South African law, and the “controller” under European and similar laws).

This policy covers this website, the client portal, and how we handle information from people who contact us or apply to work with us. When we build or run software for a client, we usually handle that client’s data on their instructions and under our contract with them, and the client’s own privacy policy applies to it.

Questions about privacy can be sent to [email protected].

Information you give us

• Enquiries. Your name, email address, and the message you send, plus your company and phone number if you choose to add them.
• Job applications. Your name, email address, phone number, LinkedIn or portfolio links, cover letter and resume.
• Client portal accounts. Your name, email address and password. Passwords are stored only in hashed form, so we cannot read them. If you sign in with Google or Apple, we receive your name, email address and profile picture from that provider.
• Project information. If you are a client, the contract or scope of work for your project, progress updates, and any review you leave when it completes.
• Jall AI conversations. What you write to the assistant, any files you attach and its answers, and any brief you choose to send us with your name, email and company.
• Messages. If you are a client, the messages and files you and our team exchange in the client portal’s chat, including your conversations with Jall AI there.
• Public reviews. If you answer our review survey: your ratings, the review you write, the name you choose to display, and your role, company and country if you add them. See Public reviews.

Information collected automatically

• Technical data. Your IP address and basic request details, which our servers and hosting providers process to deliver the site, limit abuse of our forms, and keep it secure.
• Sign-in session. A cookie that keeps you signed in to the client portal. See Cookies.

We do not ask for, and ask you not to send us, sensitive information such as health data, government identity numbers, or financial account details through this site.

We use personal information only for the purposes below. Where a law such as the GDPR requires a legal basis, the one we rely on is shown alongside.

We do not use your information for advertising, and we do not send marketing emails unless you have asked to receive them. Where we rely on consent, you can withdraw it at any time.

For client projects, we use an AI service to compare the agreed scope of work with the work delivered so far and to write the plain-language progress summary, checklist and percentage shown in the client portal. To do this, the scope of work and information about the project’s source code are sent to our AI provider.

When you submit a review, its text is sent to the same AI provider to check it for offensive language, other people’s personal details and spam, and to translate it into the other languages of our website. The check never holds a review back for being negative.

Jall AI, the assistant on our website and in the client portal, uses the same AI provider. On the website, your conversation is kept so you can come back to it, recognised only by a random code in a cookie, and you can delete it at any time from the chat’s menu. A brief or a request for a person is sent to our team only when you confirm it. In the portal, Jall AI sees only your own project records. Jall AI can make mistakes: it never sets prices, deadlines or commitments, which come only from our team.

Pages in languages other than English are translated automatically with Google Cloud Translation; the text sent is our website copy and published reviews, not your personal details.

These summaries are informational. We do not use AI or any other automated process to make decisions that have legal or similarly significant effects on you, and job applications are reviewed by people.

We use only strictly necessary cookies: those set when you sign in to the client portal, which keep you signed in and protect the sign-in form, a language cookie set only when you pick a language from the menu, so the site stays in that language, and a cookie that keeps your Jall AI conversation, set only when you start one. We also store one item in your browser’s session storage so the opening animation plays once per visit.

We do not use analytics, advertising or social media tracking cookies, and we do not track you across other websites. Because nothing optional is set, there is no cookie banner. If that ever changes, we will ask for your consent first where the law requires it.

We do not sell personal information, and we do not share it with third parties for their own marketing or for cross-context behavioral advertising. We share it only with:

• Service providers that run our systems on our behalf, under contracts that limit how they may use it: our website hosting provider; Neon (database hosting); Resend (sending email); Anthropic (the AI service described above); GitHub (source code hosting for client projects); and Google (Cloud Translation, and sign-in if you choose it) and Apple, if you choose to sign in with it.
• Professional advisers and authorities, where we are required to by law or need to establish or defend legal claims.
• A successor business, if we are involved in a merger or sale, in which case this policy continues to apply to your information.

We are based in South Africa and some of our service providers are located in other countries, including the United States. Your information may therefore be processed in a country with different data protection laws from your own.

Where the law restricts such transfers, we rely on a recognized safeguard, such as contractual clauses approved for that purpose, the recipient being bound by laws or agreements offering comparable protection, or your consent. You can ask us for more detail about the safeguards that apply to your information.

We keep personal information only for as long as we need it for the purpose it was collected for:

• Enquiries: while we are dealing with your enquiry and for a reasonable period afterwards in case you follow up.
• Job applications: for the length of the hiring process, and longer only if you agree that we may keep your details for future roles.
• Client portal accounts and project information: for the life of the engagement and as long afterwards as we need it for support, records and legal obligations.
• Jall AI conversations: until you delete them from the chat, or ask us to.
• Chat messages: for the life of the engagement and as long afterwards as we need them for support and records, and deleted with your account.
• Public reviews: for as long as the review is published, until you ask us to remove it.

After that we delete or anonymize it, unless the law requires us to keep it longer. You can ask us to delete your information sooner (see Your rights).

We apply technical and organizational measures appropriate to the risk, including encrypted connections, hashed passwords, access restricted to the people who need it, and rate limiting on our forms. No system is completely secure, so we cannot guarantee absolute security.

If a security incident puts your information at risk, we will notify you and the relevant regulator where the law requires it.

Wherever you live, you can ask us to tell you what personal information we hold about you, give you a copy, correct it, or delete it. Email [email protected]. We will not charge you or treat you differently for making a request, and we will answer within the time the law that applies to you allows, normally within 30 days. We may need to confirm your identity first.

Depending on where you live, you also have the rights below.

South Africa

Under the Protection of Personal Information Act (POPIA) you may access, correct or delete your personal information, object to its processing, withdraw consent, and refuse direct marketing. You may complain to the Information Regulator of South Africa.

European Economic Area, United Kingdom and Switzerland

Under the GDPR, the UK GDPR and Swiss law you have the rights of access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent at any time. You may complain to the data protection authority where you live or work, or to the UK Information Commissioner’s Office.

United States

Residents of California and other states with comprehensive privacy laws have the right to know what personal information we collect and how we use it, to access, correct and delete it, to obtain a portable copy, and to not be discriminated against for exercising these rights. We do not sell personal information, share it for cross-context behavioral advertising, or use sensitive personal information for purposes that would give rise to a right to limit its use, so there is nothing to opt out of. You may use an authorized agent to make a request, and you may appeal a decision by replying to our response.

Other African countries

Laws such as Angola’s Personal Data Protection Law (Law 22/11), Nigeria’s Data Protection Act, Kenya’s Data Protection Act and Ghana’s Data Protection Act give you rights to access, correct and delete your information, to object to its processing, and to complain to your national data protection authority.

Asia-Pacific

Laws such as Singapore’s PDPA, India’s Digital Personal Data Protection Act, Japan’s APPI, South Korea’s PIPA, China’s PIPL and Australia’s Privacy Act give you rights that include accessing and correcting your information, withdrawing consent, and complaining to your national privacy regulator.

We invite every client to review us through a personal link. A review you submit is published on our website with the name, role, company and country you give, and is translated so visitors can read it in English, Portuguese or French. Translations are marked as such, and the words you wrote are always available.

Reviews are published straight away unless the automatic check described in How we use AI finds content no website should publish, in which case a person looks at it. You can ask us at any time to correct or remove your review, or to show it without your name, by emailing [email protected].

If you apply for a role, we use your application only to assess your suitability and to contact you about it. It is seen by the people involved in hiring. If you are unsuccessful we delete it at the end of the hiring process unless you agree that we may keep it for future roles. You can withdraw your application and ask us to delete it at any time.

This site is for businesses and professionals. It is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

We may update this policy as our services or the law change. The date at the top shows when it was last revised. If a change materially affects how we use information we already hold about you, we will tell you before it takes effect.

To ask a question, make a request or raise a concern, email [email protected] or use our contact form. If you are not satisfied with our answer, you have the right to complain to the data protection regulator in your country.